A Model for Mapping Competence at Hospitals

In the recent years patients-related services have been highly concerned with achieving high quality assurance in healthcare. A hospital needs complicated job process to provide healthcare services for patients. Most of healthcare services in hospitals require the participation of various medical professions. However, team development is difficult in hospital professions, while task overlooking and overlapping easily occur. The purpose of this study is to determine the method to map an employee to a hospital job. The model proposed in this paper handles two current issues: (a) Hospital jobs are not clearly defined, and (b) the method for mapping employees to jobs is not clearly defined. Two approaches will be used in relation to these issues: (a) understanding of job processes through two perspectives: Unit process and Process flow, and (b) Mapping (of employees) based on competence. In this paper, we have provided a detailed explanation of two of the functions of this model. Lastly we have applied the model to an actual hospital to illustrate the effectiveness of the model.